FAQ’s

1WHAT ARE THE CLINIC HOURS?
The clinic is open Monday – Friday, 8:00 am – 5:00 pm. We are closed from 12:00 pm – 1:00 pm for lunch. Phone lines are open from 8:00 am – 11:30 am and 1:00 pm – 4:30 pm.
2DO I HAVE TO SCHEDULE AN APPOINTMENT?
No, it is not necessary to schedule an appointment. Walk-Ins are welcome from 8:00 am – 11:00 am and 1:00 pm – 4:00 pm.
3ARE THERE AGE LIMITATIONS?
No, our providers are Family Practice. We see Pediatrics to Geriatrics.
4WHAT INSURANCES DO YOU TAKE?
We participate with most insurances, including Medicare and Medicaid. We accept HMO and PPO plans, as well as Medicare Replacement plans. If you have an HMO you must have one of our providers listed as your PCP or your insurance will not cover your visit. Here is a sample of plans we participate with: Medicare, Medicaid, Superior, Driscoll Health Plan, BCBS, Aetna, Cigna, United Healthcare, Christus Health Plan. If you are not sure please call the office and we can check for you.
5WHAT DO I NEED TO BRING TO MY APPOINTMENT?
Please bring all medications you are currently taking, your current insurance card and a picture ID. If your insurance requires a co-pay/deductible please be prepared to pay that at the time of your visit. It is also helpful to write down a list of questions for your provider so that we can ensure that we answer all your questions in the exam room.
6WHAT IF I NEED A REFERRAL?
If you need a referral, please contact our office to schedule an appointment with your provider. After you have been evaluated your provider will order the referral and it will be processed as quickly as possible. How quickly you get your appointment will depend entirely on the specialist and their schedules.
7WHO CAN HELP ME WITH A BILL THAT I RECEIVED?
Our billing department is available to help you with any questions or concerns with your bill. Please contact the office during normal business hours.
8WHAT IF I NEED PAPERWORK FILLED OUT BY MY PROVIDER?
Forms can be dropped off at the front desk. We try to get these done as quickly as possible but some forms such as FMLA, Disability or Life insurance may take up to 5 days to be completed. Please be aware that some paperwork may require an appointment with your provider for completion.
9HOW CAN I GET A REFILL ON MY PRESCRIPTION?
The best way is to request one from your provider while you are at your visit OR contact your pharmacy before your medication runs out and ask them to send us a refill request. Your medical record will be reviewed before issuing refills to insure you have followed up with your provider as necessary. Some refill requests may require an appointment with your provider, but we will provide a two week extension to give you time to make an appointment. NARCOTIC prescriptions will only be filled during a visit with the doctor. All new medications will require a visit with the provider.
FAQ’s
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